Shipping & Returns

Delivery

After you place an order, we’ll call or WhatsApp you to confirm the items, your delivery address, and any delivery charge before we dispatch. This keeps everything fresh and avoids surprises. Delivery timelines depend on your location and are confirmed on that call.

Charges

Any delivery charge is confirmed with you before dispatch — you’ll never be billed for shipping without agreeing to it first.

Cancellations

Need to cancel or change an order? Reach us before it’s dispatched at +91 8660807005 or pureplatev@gmail.com and we’ll sort it out.

If you paid online, we refund the item amount to your original payment method. We send the refund to the payment gateway straight away, but it is not instant — your bank typically takes up to 14 working days to credit it, so it may not appear on your statement immediately. The small handling fee is non-refundable, as it covers the payment gateway’s charge, which the gateway does not return to us on a refund.

Returns & replacements

Because these are food products, for hygiene and safety we can’t accept returns of opened packs. But if something isn’t right, we’ll make it right:

• If your order arrives damaged, incorrect, or spoiled, contact us within 48 hours of delivery with a photo.
• We’ll arrange a replacement or refund for the affected items.

Storage tip

Keep packs cool and dry, away from direct sunlight, and reseal them airtight after opening — they keep for around 12 months unopened.

Contact

Pure Plate Foods · pureplatev@gmail.com · +91 8660807005